For any business, knowledge about customers and knowledge about how to manage relations to the customers are essential. The relatively recent introduction of so called Customer Relationship Management CRM information systems reflects this need. This paper tells the story of how Vattenfall, a Swedish, state-run utility company, decided to invest...
VEAG produces 50 billion kWh of electrical power per year to Germany, with a capacity of 130,000 MW. Shell has been working with VEAG, recently acquired by Swedish group, Vattenfall, for the last ten years thanks to a combination of Shell's technical capabilities and high-quality products. Shell's task was to...
C02 emissions trading can help lower the environmental cost of doing business – if you know how to navigate the booming $60 billion market. How It Works Emissions limits and trading rules vary country by country, so...
