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- Lose the Worry To Be a Better Leader
- Leadership skills expert Scott Hunter, the author of "Unshackled Leadership," says that if you can let go of worry, you'll see extraordinary results both in the workplace and in your personal life. I spoke with the corporate coach to learn more about his philosophy. Why is...
- Blog posts 2008-06-26
- Providing Voice & Non Voice Processing for a Large US Healthcare Company
- A large US Healthcare Company was looking at improving its profitability and productivity using offshore outsourcing. The key drivers for this decision were: reducing costs per completed case, ensuring better turnaround time for each case, harness human potential - high emphasis on customer service abilities and resource availability - scalability....
- Case studies
- Sound Intelligent, Powerful, Polished, Articulate, and Confident
- Do you want to sound intelligent, powerful, polished, articulate and confident? Of course you do! Voice coach Carol Fleming, PhD gave the author some great insights based on her years of study and working with thousands of clients. This paper explains: How to sound more intelligent; More powerful; More polished;...
- White papers
- The Good Voice Guide
- The human voice is a precious, delicate mechanism; used properly, it rarely goes wrong. The harsh environments and smoky atmospheres of modern living, though, can often cause hoarseness, unreliability and even complete failure. If you are a singer, actor, or speak regularly in public, voice problems can have a major...
- White papers
- Using Voice Segments to Improve Artist Classification of Music
- This paper shows that for a small set of pop and rock songs, automatically located singing segments form a more reliable basis for classification than using the entire track, suggesting that the singer's voice is more stable across different performances, compositions, and transformations due to audio engineering techniques than the...
- White papers
- Genesis Structured Media White Paper
- Residential structured cabling represents a fast growth market that no distributor or electrical contractor can afford to ignore. By 2004, it is forecast that more than half of all new homes in the United States will include a structured wiring system. If this prediction holds true, residential structured cabling will...
- White papers
- Ballmer Becomes Lone Voice at Microsoft
- By Daisuke Wakabayashi SEATTLE (Reuters UK) - Steve Ballmer has been CEO at Microsoft Corp for eight years, but he will finally get to move into the corner office vacated by Bill Gates, the college friend who brought him to the company nearly three decades ago....
- News items 2008-06-29
- Ballmer Becomes Lone Voice at Microsoft's Helm
- By Daisuke Wakabayashi SEATTLE (Reuters) - Steve Ballmer has been CEO at Microsoft Corp for eight years, but he will finally get to move into the corner office vacated by Bill Gates, the college friend who brought him to the company nearly three...
- News items 2008-06-29
- J.K.Rowling Wows the Muggles at Harvard
- I don't know if Harry Potter would have made a great CEO, but his creator, J.K. Rowling, identifies two traits that young leaders, business or otherwise, can grow by: learning through failure and empathy for the less fortunate. Delivering a speech last week to alumni (and many...
- Blog posts 2008-06-09
- The 7 Deadly Sins Of Voice Mail
- Nowadays, it seems more important than ever that we make the most of our business communication. And when we're selling, using voice mail is one of our most important tools. This paper explains 7-Deadly Sins of Voice Mail; by avoiding these sins you're giving yourself a much better chance of...
- White papers 2008-01-01
- How to Prospect Using Voice Mail
- Unless you're psychic and know when a prospect is going to pick up the phone, you're going to be leaving voice messages sometimes. Here's how to up the chances that your target actually calls you back. Step 1. Research. Figure out...
- Blog posts 2008-05-13
- Sales Rep as Superhero!! (It's All About Trust.)
- There's a disconnect about trust and authenticity on the Internet that gives you the opportunity to be a veritable "superhero" in your customers' eyes. Let me explain. Back in the day (i.e. pre-Web), anonymity was considered disreputable. The general opinion, in business and elsewhere, was...
- Blog posts 2008-03-06
- Will You Switch to an Unlimited Voice Plan?
- Will You Switch to an Unlimited Voice Plan?I would switch to the unlimited plan!I'm very annoyed that AT&T will offer such a plan because when I joined them, oh @ 12 years ago, they had an unlimited plan for $100. When they merged with Cingular, I was allowed to keep...
- Discussion threads 2008-02-21
- How to Eliminate "Salesman Voice".
- Here's a quick tip that can really increase your ability to move a sale forward, especially if you're new to selling. Many jobs have a characteristic "voice" -- a way of speaking (tonality, rhythm, vocabulary, tempo) that identifies the speaker as a member of that profession. ...
- Blog posts 2008-01-29
- Add Voice Dialing to Your Treo or Centro with VoiceDialIt
- Much as I love my Palm Centro smartphone (and before that, my Treo 650), it's almost criminal that it doesn't support voice dialing. Thankfully, there are several third-party utilities that add that coveted capability. From now until December 31, you can get VoiceDialIt for $15.95, a savings of 9 bucks...
- Blog posts 2007-12-11
- To Sell More, Listen to Your Voice.
- To Sell More, Listen to Your Voice.To Sell More, Listen to Your Voice.I cant agree more with this article. Coming from a direct sales background, tonality and inflection are so importnat when calling on or taking a call from a prospect. I have a tendancy to speak...
- Discussion threads 2007-09-20
- Which celebrity would you hire (and fire)?
- Which celebrity would you hire and fire?The Celeb VoiceCompanies should be careful which celeb the hire. I would hire someone with a ONE OF A KIND voice like an Arnold or Jack. If you hire an actor that isn't known VERY well then you have wastes your money. From the...
- Discussion threads 2007-08-31
- Amplifying Dissent in Your Organization
- The recent chaos in the markets has everyone asking the same question: How come no one saw this coming? People wonder how we ever got so far down the wrong track. Didn't any of the smart guys in these now flailing investment funds and banks see the underlying problems...
- Blog posts 2007-08-22
- Indian Firm Opens Call Center in... Ohio?
- We've all had the somewhat aggravating experience of calling a 1-800 number only to get some sleepy call center robot on the other end utterly unwilling or more likely unable to do anything but read from the script. Some companies, worried that, if the experience is frustrating enough, it could...
- Blog posts 2007-08-03
- How to Build Rapport on the Phone.
- For most sales reps, rapport-building is easier in person than on the telephone. The reason is simple. In human-to-human communications, appearance (facial expressions, body language, semiotics) often communicates as much, or more, than the specific words that are spoken. That's why basic sales training always starts with...
- Blog posts 2007-09-18
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