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- Live Webcast: Unified Communications beyond IP Telephony
- No one can doubt the value of Unified Communications. From small and medium businesses to even the largest commercial enterprises, organizations of all sizes are now migrating to IP telephony solutions in record numbers. Some might even call it a communications revolution. But beyond simple voice and...
- Webcasts 2008-05-13
- Virgin Media Says Added Net 4,900 Customers in First-quarter
- LONDON (Reuters) - Cable operator Virgin Media (VMED) added a net 4,900 new customers for its services in the first quarter and said better customer retention and stabilizing revenue per customer left it positioned for growth. "Our first-quarter results represent another solid ...
- News items 2008-05-08
- A Comprehensive Solution for a Call Agent Is Used to Implement Voice Over IP for a Leading Telecom Equipment Vendor
- The client is a leading telecom equipment vendor. It required a media gateway controller that had call control and voice mail features. Over a short period of 8 months, Wipro team of 6 engineers modified an MGCP stack to suit light functionality design and develop a call agent to implement...
- Case studies
- Five Steps for the Era of Marketing Convergence
- Marketing convergence is the strategy of putting together disparate or separate products and services to come up with a new value offer to meet the needs of the target market. This paper offers tips such as: identifying and knowing the target market while discovering emergent markets; recognizing unarticulated needs and...
- White papers
- Ready For Internet Phone Service?: 5 Things To Know
- Does your business make a lot of long-distance calls? If so, you might want to consider Internet telephone service. This revolutionary breakthrough can cut your long-distance costs sharply. The Web has promised phone service for a long time. But Internet phone service is finally becoming a viable business option. This...
- White papers
- Virginia Regional Med Center: Case Study Summary
- Virginia Regional Medical Center delivers healthcare services to the local community in the rural area of Virginia, Minnesota. As the Virginia Regional Medical Center acquired subsidiary organizations in the local area, so the management of its healthcare network became increasingly challenging. The hospital already had existing investments in PBXs and...
- Case studies
- Microsoft CRM Conversation Gateway: voip - Implementation & Customization
- Microsoft CRM is winning market share step-by-step from such the traditional CRM providers as Siebel, Saleslogix. This paper explains Microsoft Business Solutions CRM potential in the VoIP direction. Nowadays VOIP-based technologies and Instant Messaging Systems are getting wider and wider spread. Each work desk or each personal computer has one...
- White papers
- Betting the Company: A GCI Success Story
- GCI, General Communication is Alaska's largest competitive local exchange carrier (CLEC), providing high speed data, cable television and wireline voice services. GCI needed to overhaul most all of its systems when it decided to transfer its customers from analog phone service to Digital Local Phone Service (DLPS) in order to...
- Case studies
- Enabling New Revenue Streams Via voip and Billing Systems Launch
- The client is a major US cable company principally involved in the development, management and operation of broadband cable networks and programming content. The clients wanted to enable new VoIP product launch and accelerated development on aggressive timeline and seamless bill integration and consolidated billing infrastructure to support a consolidated,...
- Case studies
- Profitability, Customer Relationship Management and Convergence in the Financial Investment Arena - Where Are We Really?
- Convergence and Customer Relationship Management (CRM) are terms for the millennium. More significant than the rampant Y2K issues heard so much about prior to 2000, these two concepts will have dramatic affects on a financial institution's ability to increase profits in the next decade. The drivers behind these concepts are...
- White papers
- IP Telephony Enhances Customer Experience and Streamlines Business
- The client is a leading global financial services firm with assets of over $500 billion and operations in more than 50 countries. The challenge was to develop a new telephony strategy for the firm's consumer, small business and middle-market financial services franchise. The company helped the financial institution by setting...
- Case studies
- Patni's Billing Solution Expedites voip Rollout for a Major US Broadband Provider
- The client is a leading nationwide provider of broadband voice and data communications for small and medium businesses. The client's requirement was to automate the existing manual usage processing by designing and implementing a Mediation system to eliminate the delays in bill processing and reduce operational expenses and to automate...
- Case studies
- Podcast: Searching For Convergence Solutions: How Combination Products Are Transforming Health Care
- Convergence can mean many things. In evolution it refers to the way different organisms independently acquire similar characteristics. In technology, convergence can occur when one device acquires the functionality of another - when, for example, a computer turns into a television. In the life sciences industry, convergence is illustrated by...
- White papers 2008-02-25
- Climate Change And Energy Security: The Future Is Now
- In this paper, Dr. Joseph A. Stanislaw, independent senior advisor to Deloitte's Energy & Resources Group, discusses the convergence of climate change and energy security over the past two years. For the first time in history, nations, corporate leaders, entrepreneurs and individuals believe they can make a difference - through...
- White papers 2007-11-09
- Wireless Voice over Internet Protocol - Changing how Healthcare Works
- Nowhere is instant communication more mission-critical than in healthcare institutions, with their large numbers of scattered, mobile staff. Watch this ForwardView webshow to see how these institutions are relying on Voice over Internet Protocol (VoIP) to ensure the timely flow of information between doctors, nurses, and...
- Presentations 2006-02-01
- What's Up with voip?
- What's Up with VoIP?VoIP over MPLSIn order to truly ensure that your VoIP system runs as smoothly as it can, it is important to take out as many variants as possible. One of those that can really boost performance not only in the number of simultaneous calls and clarity...
- Discussion threads 2007-05-29
- Receptionist And PBX Operator Job Description
- The Receptionist and PBX operator job summary: Greets visitors, answers phone calls and routes them, and maintains order of the office including filing and ordering mail supplies. Additional information available includes essential job functions, additional responsibilities, and education and experience requirements.
- Tools & templates 2007-09-09
- Vonage Losing Customers: Who and What's to Blame?
- Although Internet phone service provider Vonage added 57,000 customers this quarter, Comcast, which bundles VoIP with other broadband services, added more than ten times more subscribers -- taking over as the industry leader. While Vonage founder and CEO Jeffrey Citron attributes the stalling customer growth to decreased advertising...
- Blog posts 2007-08-15
- What's Up with voip?
- There's a lot happening in the world of VoIP. Cisco is said to be drawing up plans to buy Avaya, a $6 billion telecom firm with impressive VoIP capabilities. Deutsche Telekom just bought a 5 percent stake in Jajah -- an innovative VoIP service provider that frees users from...
- Blog posts 2007-05-29
- Alternatives to SunRocket
- Pity the poor home- or small-business owner who relied on SunRocket for phone service. As you've probably heard, the country's second-largest VoIP provider went belly-up this week, leaving 200,000-plus subscribers without service. I should know: I'm one of them.Never mind that SunRocket didn't bother to warn us that the plug...
- Blog posts 2007-07-20
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