Resources

1 Resources for

w. earl sasser

Putting the Service-Profit Chain to Work: What drives growth and profitability in a service business? Highly satisfied customers. And to keep those customers profitable, you need to manage all the aspects of your operation that affect customer satisfaction--what the authors call the...; Tags: Thomas O. Jones, Human Resources, Payroll Solutions, Marketing, Workforce Management, Recruitment & Selection, Product Marketing, Customer Loyalty, Reichheld, Service Quality, Employee Satisfaction, Customer, James L. Heskett, Jr., Gary W. Loveman, In Brief, Leonard A. Schlesinger, W. Earl Sasser, Harvard Business Review; Articles 2008-07-18

Why Corporate Culture Matters (and What You Can Do to Make a Better One): Strong corporate cultures outlast the influence of even the strongest leader. When Steve Jobs leaves Apple, it will be the culture of the company he has helped create that will determine its future success. Why is culture so important?Â Harvard Business School professors Jim Heskett and W....; Tags: Team, Culture, Corporate Culture, Team Success, Team Management, Leadership, Management, Sean Silverthorne; Blog posts 2008-12-30