The ISO 9000:2000 standards are a set of international quality management standards and guidelines. Since their initial publication in 1987, they have earned a global reputation as the basis for establishing quality management systems. Fundamentally, the impetus for this Quality Management System QMS has been the philosophy of W. Edwards...
LATEST ORGANIZATIONAL MEMBER Bell Aircraft Corp. has joined ASQ as an organizational member. The Fort Worth, TX, based aircraft manufacturer joins 10 other ASQ organizational members. For more information about becoming an organizational member, visit www.asq.org/enterprise. NEW ACADEMIC AWARD Anew statistics award for graduate students has been established by Thomas...
THIS IS THE 100TH COLUMN I HAVE had the privilege of writing for this magazine. A significant amount of change has taken place in my life since I began this column more than eight years ago. When I started in 1999, I was the director of quality...
Innovation, leadership needed for organizational success A PERSON once wrote a letter to W. Edwards Deming and asked for the formula to quality improvement. The person offered to pay whatever price Deming required. This led to what has become one Deming's most famous quotes: "There is no instant pudding. "...
Byline: Jim Henry Toyota Motor Corp., in many ways the quintessential Japanese corporation, owes at least some of its gleaming quality reputation to an American, the late W. Edwards Deming, who in the 1960s helped set Toyota on the path to what became...
Why should credit unions do research? First, according to W. Edwards Deming, father of TQM, there can be no improvement without measurement. Further, without measurement, there can be no innovation because innovation is irrelevant if it's not improvement. Research provides the baseline from which to judge improvement, innovation and success....
POCT brings with it many advantages ... and many challenges. Can yesterday's yardstick be used to measure the viability of tomorrow's instrumentation? Laboratory testing is vital to the process of diagnosing and monitoring disease. The assumption is that high-quality results improve the diagnostic process. Traditionally, testing done by centralized labs...
As quality professionals, you're trained to place intense emphasis on the voice of the customer, and certainly, there is great value in being highly attuned to customers' needs and wants. But there are certain things customers can't tell you. The theme of this month's issue is about anticipating and catering...
There are almost certainly aspects of your medical practice that require improvement. (1) (2) Unfortunately, some of the suggestions for improving your office's efficiency that have been offered by medical societies and others can be expensive to implement. Fortunately, other solutions don't cost a dime. One such solution...
Big Business loves "big ideas," so there's never a shortage of insights available from consultants, universities, executives, and even business journalists expecting to "change paradigms." These thinkers are evangelists for ideas that will solve the problems of our time, sometimes problems we don't recognize yet,...
APPROPRIATELY FOR A SYSTEMIC APPROACH that achieves its aims by applying scientific method to process, Quality by Design, or QbD, developed from a synthesis of management ideas that ranged from theory (Joseph Juran's reappropriation of Vilfredo Pareto's principle) to breakthroughs in statistical analysis (perhaps most ...
Most followers of systems thinking literature are probably aware of W. Edwards Deming's estimate that 94 to 97 percent of our problems stein from the system with the remaining problems caused by human error or poor judgment. Sometimes when leaders of an organization hear this percentage they misunderstand...
EARLY in my insurance career, my company sent me to its Deming Management Program in Chicago. I greatly admired Dr. W. Edwards Deming and had studied his teachings. Knowing my company could improve by using his methods, I was disappointed when the speaker's first words were, "Dr. Deming does not...
ABSTRACT Much has been written and researched about Deming's 'total quality management' TQM, Follett's 'law of situation', and Taylor's 'scientific management'. Yet, these management scholars differ in their organizational and strategic leadership abilities and practices and remained in three different corners of a triangle. Though the differences in...
"Close your eyes when you don't want to see. Stay at home when you don't want to go. Only speak to those who will agree. And close your mind when you don't want to know." Billy Joel might not be Peter Drucker or W. Edwards Deming, but...
In last month's column, I described the data stewardship responsibilities in planning, acquiring, managing, disseminating and disposing of data. The stewardship role is shared, with the technology group typically responsible for the data handling processes (e.g., systems and databases) and the business groups responsible for establishing the policies and quality...
Organizational excellence depends on people, who are all inherently vulnerable to human error. While many continuous improvement programs succeed in reducing other quality related costs, human error remains a persistent and intractable roblem. Unless an organization can tackle this problem successfully, organizational excellence will remain an aspiration rather than...
I am committed to my mission of helping organizations implement sound quality management principles to information. This month I describe W. Edwards Deming's 14 Points of Management Transformation and how they apply to information quality IQ to help you sort the "wheat from the chaff."1 The following is a summary...
In all manufacturing operations, the goal should be zero defects W. Edwards Deming observed: "Quality comes not from inspection, but from improvement of the process." It's a point that's too often forgotten. Rather than looking for defects after the fact, the true goal of manufacturing engineers and...
Securing Global Transportation Networks takes a familiar and appropriate approach to security. At its core is a concept the authors label "total security management." For those who survived the management by buzzword of the 1990s, you might recall some of the many presentations...
Articles 2006-11-01
<< Previous
page 1 of 1
Next >>
Premier Vendor Content
Whitepapers, webcasts & resources from our Power Center Sponsors
