eGain Communications Corp. is in the Technology Industry

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• eGain busts: Five Web self-service myths.

  Myth 1: "One size fits all" - one web self-service method fits all customers and their needs. Myth 1: "One size fits all" - one web self-service method fits all customers and their needs.

  Research articles 2007-02-01

  Tags: eGain Communications Corp., Web

• eGain Busts: Five Web Self-service Myths

  Myth 1: "One size fits all" - one web self-service method fits all customers and their needs.Myth 1: "One size fits all" - one web self-service method fits all customers and their needs.

  Research articles 2007-02-01

  Tags: eGain Communications Corp., Web

• eGain and Leading Industry Analyst Firm Host Online Seminar on Web Self-Service Innovation -- Self-Service 3.0

  eGain Communications Corporation(OTCBB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar featuring JupiterResearch on Wednesday, August 22nd, from 11:00 am to noon Pacific Time. The webinar will focus on the evolution of web...

  Research articles 2006-08-16

  Tags: eGain Communications Corp., Web

• eGain busts: five Web self-service Myths.(eGAIN Communications Corporation offers advice best practices in customer service)

  Myth 1: "One size fits all"--one web self-service method fits all customers and their needs. Myth 1: "One size fits all"--one web self-service method fits all customers and their needs.

  Research articles 2006-06-01

  Tags: best practice, customer service, eGain Communications Corp., Web

• eGain Named as a Finalist for eWEEK's Fifth Annual Excellence Awards Program

  eGain Communications Corporation (OTC BB: EGAN), a leading provider of customer service and contact center software for in-house or on-demand hosted deployment, today announced that eWEEK, a Ziff Davis Media publication and one of the IT industry's leading enterprise magazines, has named eGain Service 7 a finalist in eWEEK's fifth...

  Research articles 2005-04-07

  Tags: eGain Communications Corp., eWeek, MARKETING, SOFTWARE, Web

• ADVISORY/eGain's Max Fiszer to Address Critical Customer Care Issues in Doing Business on the Web at CT Expo in Los Angeles March 5 and 6

  News/Assignment Editors & High-Tech Writers CT Expo 2002 ADVISORY...for Tuesday & Wednesday (March 5 & 6) SUNNYVALE, Calif.--BUSINESS WIRE--March 5, 2002 Max Fiszer, vice president of marketing, eGain Communications Corporation (Nasdaq:EGAN), a global provider of eService software, will speak at two sessions at CT Expo, a...

  Research articles 2002-03-05

  Tags: Business Wire, California, call-center, eGain Communications Corp., MARKETING, SOFTWARE, Web

• eGain's Virtual Agent Provides eService You Can Love; eGain's ``Eve'' Makes Web Self-Service Fun and Rewarding

  Business Editors/Internet & Entertainment Writers

  Research articles 2002-02-11

  Tags: agent, eGain Communications Corp., Web

• eGain Launches Industry's First Wireless Virtual Agent, Improving Usability of Wireless Web; With the Help of Curious Networks, eGain's Agent Supports All Wireless Devices

  Business Editors/High-Tech Writers

  Research articles 2001-08-01

  Tags: agent, eGain Communications Corp., industry, Web, wireless, wireless device, wireless Web

• eGain Boosts Strength in Web-Enabled Call Center Market with ``Siemens-Ready'' Certification

  Business Editors/High-Tech Writers

  Research articles 2001-07-31

  Tags: eGain Communications Corp., Web

• ADVISORY/ LifeFX Joins eGain in a Web-Based Radio Forum to Address 'Virtual Agents' — The Future of Customer Service

  Business/Technology Editors

  Research articles 2001-04-17

  Tags: agent, customer service, eGain Communications Corp., radio, Web

• L.L. Bean Deploys eGain's Customer Interaction Platform for the Holidays; Live Web and Email Customer Service Ensure a Pleasant Holiday Shopping Experience for L.L. Bean's Online Customers

  Business Editors/High-Tech Writers

  Research articles 2000-11-06

  Tags: e-mail, eGain Communications Corp., Web

• Brainshark's Flexible Solution Brings Instant, Rich-media Communication Capabilities to a Host of Customer-Focused Applications

  Business/Technology Editors NEW YORK--BUSINESS WIRE--Aug. 30, 2000 Web Communications Leader Launches New CRM Partnership Program BrainsharkTM, the leading provider of self-service rich-media communication solutions, today announced the Brainshark Customer Relationship Management CRM Partnership Program. Through these partnerships, CRM solution providers are integrating Brainshark into their own service...

  Research articles 2000-08-30

  Tags: Brainshark Inc., CRM, E-mail, eGain Communications Corp., FINANCE, INTERNET, MARKETING, SALES, SOFTWARE, TechTarget, Web

• eGain adds 75 new customers in fiscal Q2 including AOL, 3Com, Home Depot and CNBC; More than 190 companies use eGain's Web-native customer communications solutions to effectively manage the online customer experience.

  M2 PRESSWIRE-1 February 2000-EGAIN COMMUNICATIONS: eGain adds 75 new customers in fiscal Q2 including AOL, 3Com, Home Depot and CNBC; More than 190 companies use eGain's Web-native customer communications solutions to effectively manage the online customer experience C1994-2000 M2 COMMUNICATIONS LTD ...

  Research articles 2000-02-01

  Tags: 3Com Corp., America Online Inc., CNBC, E-business/E-commerce, E-mail, eGain Communications Corp., Home Depot Inc., INTERNET, MARKETING, Web

Additional Resources

• North American Retailers Underperforming in Customer Service Through Electronic Channels

  eGain Communications Corporation (OTCBB: EGAN), the leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, today published its 2008international benchmarking report for the retail sector. The reportbenchmarks and compares email customer service and web self-service offeredby leading retail companies in North America the US and Canada and...

  Articles 2008-11-20

• eGain Announces Financial Results for the First Fiscal Quarter Ended September 30, 2008

  eGain Communications Corporation (OTCBB: EGAN) Quarter Highlights -- Revenue up 26% from the comparable year-ago quarter and up 22% sequentially from last quarter-- Rated as "Leader" by two premier industry market analysts-- Agreement with promissory note holders to convert a portion of the ...

  Articles 2008-11-06

• eGain to Announce First Quarter Fiscal 2009 Financial Results

  eGain Communications Corporation (OTCBB: EGAN), a provider of customer service and contact center software forin-house or on-demand deployment, will announce financial results for thefirst quarter ended September 30, 2008 on Thursday, November 6, 2008 afterthe close of market. eGain management will host a conference call that day to discuss theresults...

  Articles 2008-10-29

• Getting rubbed the right way

  By Ann Marie Bush THE CAPITAL-JOURNAL The list of benefits of massage seems almost endless, say those who perform the technique. Therapeutic massage can promote relaxation, relieve muscular tension, boost immune system function, improve range of motion and joint flexibility, increase...

  Articles 2008-10-23

• Independent Research Firm Rates eGain a Leader in Interaction-Centric Customer Service Software Solutions

  eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, announced today that thecompany was named a leader in interaction-centric customer service softwaresolutions in the October 2008 report "The Forrester WaveTM: CustomerService Software Solutions, Q4 2008." The company received the highestscore in...

  Articles 2008-10-23

• eGain Named to Software Magazine's Annual "Software 500" List for Sixth Year in a Row

  eGain Communications Corporation (OTCBB: EGAN), the top-rated provider of multichannel customer service andknowledge management software, proven on-premise or on-demand, announcedits inclusion today in the 2008 Software 500, Software Magazine's list ofthe world's premier software and services providers. Directed towards medium to large enterprises, their IT professionals,software developers, and business managers,...

  Articles 2008-10-21

• eGain Placed in the Leaders Quadrant of the 2008 eService Suites Magic Quadrant

  eGain Communications Corporation (OTCBB: EGAN), a leading provider of multichannel customer service and knowledgemanagement software on-premise or on-demand, announced today that it hasbeen placed in the Leaders Quadrant by Gartner, Inc. in the "Magic Quadrantfor E-Service Suites 2008" report, authored by Johan Jacobs and MichaelMaoz, October 14, 2008. Gartner defines...

  Articles 2008-10-17