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- Strategic Sourcing of IT Infrastructure Services to Enable Business Agility: A Conceptual Framework
- Well-planned Information Technology IT Infrastructure services are critical for companies pursuing strategic agility. The traditional bricks-and-mortar organisation and the virtual organisation cannot be separated as easily as they have in the past. Companies are organising themselves both physically and virtually, from their Customers to their Supply Chains. In the process...
- White papers 2003-11-24
Additional Resources
- Maximo IT Service Management: Leveraging ITIL
- This paper gives you detail of how Information Technology Infrastructure Library ITIL has paved the way by providing a nonproprietary, concrete framework for implementing service management best practices appropriate with overall business objectives. Basing IT processes on ITIL guidelines enables organizations to effectively manage IT changes, assets, personnel, and service...
- White papers 2005-04-11
- Chief information security officers answer 4 burning questions
- CYBERSECURITY 6 chief information security officers share how they plan to keep government data and computers safe in the face of constantly changing risks, red tape and tight budgets CISOs assess the assessors When the CISO title first started appearing on agency organization charts about seven years ago, the job...
- News items 2009-11-15
- Uni-Select Inc. in Discussions for the Outsourcing of IT Services
- BOUCHERVILLE, Quebec -- Uni-Select Inc. (TSX:UNS) has entered into discussions with Conseillers en gestion et informatique CGI Inc with a view to appointing a service provider to manage its hardware, mainframe and related information technology infrastructure as well as the delivery of application support services. ...
- Research articles 2005-05-19
- Uni-Select Inc. in Discussions for the Outsourcing of IT Services.
- BOUCHERVILLE, QUEBEC, May 19, 2005 CCNMatthews via COMTEX Uni-Select Inc. (TSX:UNS) has entered into discussions with Conseillers en gestion et informatique CGI Inc with a view to appointing a service provider to manage its hardware, mainframe and related information technology infrastructure as well as...
- Research articles 2005-05-19
- UniPress Software Reaffirms Industry Best Practices Commitment Through Employee ITIL Certification; UniPress' Entire Professional Services Group Along with Additional Key Personnel Receive ITIL Certification
- EDISON, N.J. -- UniPressR Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, is pleased to announce that members of the UniPress Professional Services group, as well as key members of UniPress' Development, Product Management, and Customer Support groups, have received official Information Technology Infrastructure LibraryR...
- Research articles 2005-11-17
- Wipro Q1 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Operator Instructions And our first question this morning comes from the line of Joseph Foresi with Janney Montgomery Scott. Please go ahead. Joseph Foresi - Janney Montgomery Scott Hello guys, a nice job here at sort of a difficult quarter. My first question is your competitors have...
- Earnings calls 2007-07-19
- Mashable's Weekly Guide to Social Media Conferences and Events
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-10-19
- Mashable's Weekly Guide to Events in Social Media
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-10-26
- Mashable's Weekly Conference Guide to Everything Social Media
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-11-02
- Retail Back to Front | BTalk Australia
- (12min 43) Is your retail business making the most of available technology? In today's BTalk Phil Dobbie talks to Brian Holder, sales director for Microsoft Dynamics about how software today can transform your retail operations, bringing real-time ties between back office and front of house systems. But how do you...
- Blog posts 2009-03-30
- Mashable's Weekly Conference and Event Guide
- It's a brand new week, which means it's time for Mashable's guide to upcoming social media and web events, parties, and conferences. For more upcoming event listings, check out Mashable's Events section . Is your event not on this list? Contact us at least one month...
- News items 2009-11-09
- Microsoft's SideKick/Pink problems blamed on dogfooding and sabotage
- By Daniel Eran DilgerPublished: 06:00 PM EST Additional insiders have stepped forward to shed more light into Microsoft's troubled acquisition of Danger, its beleaguered Pink Project, and what has become one of the most high profile Information Technology disasters in recent memory.The sources point to longstanding management issues, a culture...
- News items 2009-10-12
- Improving Customer Service on the Phone
- A customer's first contact with an organization is often by telephone. That's why it's helpful to periodically evaluate how your organization receives and manages phone contact and identify opportunities to improve the quality and accuracy of communications.What You Need to KnowInteractive Voice Response IVR and similar services appear impersonal. Isn't...
- Articles 2007-05-08
- Novell, Microsoft Celebrate 3rd Year of Interoperability
- Microsoft and Novell celebrated the third year of their interoperability agreement an event taking place at the Society for Information Management, SIMposium09, conference in Seattle on November 9.Microsoft and Novell celebrated the third year of their interoperability agreement an event taking place at the Society for Information Management, SIMposium09, conference...
- News items 2009-11-09
- Knight Capital Group, Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer Session Operator Yes sir. And thank you. The question-and-answer session will be conducted electronically. [Operator Instructions]. And we will take our first question from Chris Allen from Banc of America Securities. Please go ahead. Christopher J. Allen - Banc of America Hey guys. How...
- Earnings calls 2007-10-17
- Stericycle Inc. Q3 2007 Earnings Call Transcript
- Question-and-Answer SessionOperator Thank you, sir. [Operator Instructions]. Our first question comes from Scott Schneeberger from CIBC World Markets. Scott Schneeberger - CIBC World Markets Hey, good afternoon, guys. How are you? Frank J.M. Ten Brink - Executive Vice President, Chief Financial Officer, and Chief...
- Earnings calls 2007-10-25
- Need to know: Bingo tax burden ... Altria profits rise ... Boots health website ...
- View video and Need to Know interactive heatmap Economics Interest rates: Bank of England policymakers voted unanimously this month to keep interest rates at 0.5 per cent and to keep the size of its asset purchase programme unchanged at £175 billion, the minutes from the meeting of the Bank's Monetary...
- News items 2009-10-21
- Washington vs. Washington: The Cloud Edition
- When I spoke with U.S. CIO Vivek Kundra last month, he outlined a pragmatic approach to the federal technology infrastructure that involved wanting to adopt a hybrid model of data centers and cloud computing solutions. Buying infrastructure as a service instead of banking solely on energy-guzzling data centers is a...
- News items 2009-08-09
- Migration to Unified Infrastructure
- The emergence and growth of the Internet over the past decade has provided both the "killer application" demonstrating the utility of networked information services on a mass scale, as well as a key technology: Internet Protocol IP, the universal machine-to-machine network language. The leap ahead to a pure-IP infrastructure does...
- White papers 2002-12-01
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