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• West Corporation Acquires IPC's Command Systems Segment

  - 2008-11-05

  West Corporation and IPC Systems, Inc., today jointly announced that they have entered into an agreement whereby West will acquire IPC's Command Systems segment (d/b/a Positron Public Safety Systems ("PPSS")) and combine it with West's Intrado operations. Together, the two companies will deliver fully-integrated 9-1-1 solutions for public safety....

  Tags: Intrado Inc., IPC Systems Inc., PPSS, West Corp.

• West at Home Increases Credit Card Data Security with PhoneFactor

  - 2008-09-16

  Two-Factor Authentication Meets Payment Card Industry Requirements for Secure Access OVERLAND PARK, Kan. -- PhoneFactor, a leading provider of security products and services, today announced that West Corporation, a leading provider of outsourced communication solutions, has selected its phone-based authentication technology for their home-based agent program, West at Home....

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• West at Home Brings 300 New Jobs to Omaha Metro

  - 2008-08-29

  West at Home, LLC, one of the largest and most respected providers of home-based customer contact solutions in the world, today announced plans to bring 300 new jobs to the Omaha metro area. Currently, West at Home employs approximately 14,000 home agents nationwide with 95 in Omaha and 240 statewide....

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• West Corporation Completes Genesys Acquisition and Updates 2008 Guidance

  - 2008-05-22

  West Corporation, a leading provider of outsourced communication solutions, today announced it has completed the acquisition of Genesys SA ("Genesys"), a leading global multimedia collaboration service provider. The tender offer for Genesys shares was first announced on February 19, 2008 at a price of EUR 2.50 (approximately U.S. $3.88)...

  Tags: Company, Genesys Telecommunications Laboratories, West Corp.

• West Corporation Announces Successful Tender Offer for Genesys

  - 2008-05-13

  West Corporation ("West") announces that the French Autorité des marchés financiers ("AMF") today published the preliminary results of the offer of West International Holdings Limited ("WIH"), its wholly-owned subsidiary, for Genesys SA ("Genesys"). These results indicate that, as of the expiration of the offer, in aggregate, 64,224,366 Genesys shares...

  Tags: Company, Genesys Telecommunications Laboratories, West Corp.

• Kevin Lee to Deliver Afternoon Keynote at Electronic Retailer Magazine's Second LiveEdit Lab

  - 2008-02-28

  Electronic Retailer Magazine announced that the afternoon keynote address at its second LiveEdit Lab at Manhattan's American Conference Center will be delivered by Kevin Lee. Lee is the co-founder and executive chairman of Didit, a leading search and interactive marketing agency based in Rockville Centre, N.Y. One of the industry's...

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• Friendly Tender Offer by West Corporation for Genesys Conferencing

  - 2008-02-19

  West Corporation ("West"), a leading provider of outsourced communication solutions, and Genesys (Euronext Eurolist: FR0004270270) ("Genesys"), a leading global multimedia collaboration service provider, today announced that West will seek to acquire Genesys and combine it with InterCall, Inc., a West subsidiary. West will make a cash offer of EUR...

  Tags: Genesys Conferencing S.A., Genesys Telecommunications Laboratories, InterCall Inc., West Corp.

• Friendly Tender Offer By West Corporation For Genesys Conferencing

  - 2008-02-19

  Friendly Tender Offer By West Corporation For Genesys Conferencing OMAHA, NE, VIENNA, VA and MONTPELLIER, FRANCE, February 19, 2008 — West Corporation ("West"), a leading provider of outsourced communication solutions, and Genesys (Euronext Eurolist: FR0004270270) ("Genesys"), a leading global multimedia collaboration service provider, today announced that West will seek...

  Tags: Genesys Conferencing S.A., Genesys Telecommunications Laboratories, InterCall Inc., West Corp.

• West at Home(R) Study Highlights Home Agents' Positive Environmental Impact

  - 2008-02-13

  To: TECHNOLOGY EDITORS Contact: Mack McKenzie of West Corporation, +1-402-963-1324 OMAHA, Neb., Feb. 13 /PRNewswire/ -- West Corporation, a leading provider of outsourced communication solutions, today announced the results of an internal study showing the tremendous positive environmental impact of its home agent solution, West at Home, and the...

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• West At Home Agents Now Company Employees

  - 2008-01-01

  West Corporation has announced that its work at home agent service has changed from a contractor model to an employee model. The move was triggered by clients' expressed need for strong agent management, including continual coaching, feedback and extensive quality monitoring. The employee model allows West to enhance the quality...

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