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	<title><![CDATA[workflow & groupware strategies Resources | BNET]]></title>
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	<description><![CDATA[White papers, case studies, business articles, and blog posts relating to workflow & groupware strategies]]></description>
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		<title><![CDATA[Workflow Technologies for Customer Relationship Management]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=168094]]></link>
		<description><![CDATA[Customer Relationship Management CRM, focuses on automation of business activities related to customer acquisition, customer retention, and customer relationship development. CRM covers many different applications and initiatives. It is not a new domain but rather a new area of focus for software vendors and users investments. Under pressure for better...]]></description>
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		<pubDate>Wed, 11 Jun 2003 00:00:00 -0700</pubDate>
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		<category domain="http://resources.bnet.com/topic/martin+ader.html"><![CDATA[Martin Ader]]></category>
		<category domain="http://resources.bnet.com/topic/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
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		<title><![CDATA[Technologies for the Virtual Enterprise]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=32580]]></link>
		<description><![CDATA[This white paper looks at how the development of the Internet, coupled with the development of technologies for Knowledge Management and Work Management, will have deep influence on the way economic actors play their role in the worldwide market place. This will lead to the development of a new form...]]></description>
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		<pubDate>Wed, 01 Jan 2003 00:00:00 -0800</pubDate>
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