Considering only 25 percent of employees are truly engaged by their work -- and if you believe 80 percent of the work is done by 20 percent of people -- that leaves a lot of employees either going through the motions or otherwise underachieving. Managers are no exception. ...
Wal-Mart's struggling to grow market share and increase stock value, and according to Business Week and retail consultant Patricia Pao, poor customer service is to blame. The obvious explanation is that employees just don't care because they're not compensated enough to do so (which creates a vicious cycle; weakened employee morale...
Countrywide Financial Corp. tapped its entire $11.5 billion credit line to offset a surge in loan defaults and to address the company's liquidity crunch. CFC plans to originate mostly conforming loans, which are backed by government-sponsored entities like Fannie Mae, from this point forward, nearly eliminating its riskier...
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