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workforce management

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Aspect Software PerformanceEdge Customer Wins 2008 SWPP Workforce Management Professional of the Year Award
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on unified communications for the contact center, today announced that its customer, Adelina Petrov, director of sales and operations analysis at International Cruise & Excursions ICE, has won the 2008 Workforce Management Professional of the Year Award from...
Tags: Aspect Software Inc., workforce, workforce management
Research articles 2008-04-10
Aspect Software Maintains Top Spot for Workforce Management Market Share
Aspect Software, Inc., the world's largest company solely focused on the contact center, announced today it has once again been ranked as the leading provider of workforce management applications in North America, according to Saddletree Research(1). Aspect has 24.5 percent share of the market based on its PerformanceEdgeTM workforce management...
Tags: Aspect Software Inc., workforce management
Research articles 2007-11-15
Researchers to Managers: Employees CAN Change
The Find: Managers who believe in their employees' capacity to change and grow are more likely to provide them support and to spot changes in performance than those who believe you can't teach an old dog new tricks. The Source: "Managers' Implicit Assumptions About Personnel" in...
Tags: Jessica Stillman, Workforce Management, Human Resources, Performance Management, Manager, Performance, Employee
Blog posts 2008-08-04
Management Science Says Rock Star Performance Isn't Portable
The Find: Poaching star performers from rivals is unlikely to yield the hoped-for results. The Source: Management Insights from the July issue of the journal Management Science. The Takeaway: The researchers analyzed the performance of star analysts over a period of nine years to...
Tags: Workforce Management, Human Resources, Performance Management, Jessica Stillman, Management Science, Performance
Blog posts 2008-08-01
How High Gas Prices Might Help Your Work Situation
You've probably noticed what I've noticed: Soaring gas prices are finally, finally, causing people to change their behavior. Take me, for example. I now share my 44-mile commute into Boston with a co-worker, something I thought I would never do. So people are ready to change. How...
Tags: Workforce Management, Benefits, Human Resources, Recruitment & Selection, Telecommuting, Employer, Sean Silverthorne
Blog posts 2008-07-31
FireTune Your Browser
As we know from last month's poll, most of you guys tip Firefox as your browser of choice. You like it because of its openness, customizability and security features, and because it's less prone to bugs and crashes. Now there's a way to get even more performance out of the...
Tags: Workforce Management, David Goldenberg, Internet, Human Resources, Web Browsers, Performance Management, Web Browser, Performance, Mozilla Firefox
Blog posts 2008-07-30
Alcohol in the Workplace: Readers Weigh-In
It appears our workplace boozing post touched a few hot buttons, especially those of BNET reader, Acrebel, who is dead set against allowing any alcohol in the workplace, and who lays out a pretty tight case against it: I am utterly opposed to alcohol in the workplace, for...
Tags: Drinkers, Recruitment & Selection, Human Resources, Workforce Management, Michael Mattis, Workplace, Alcohol
Blog posts 2008-07-29
Sutton: Calculate Your "Total Cost of Jerks"
The Find: If you really want to motivate yourself and your company to root out jerks and their productivity and creativity sucking behavior, one business guru suggest you calculate your TCJ: total cost of jerks. The Source: An article entitled "Building the Civilized Workplace" by No Asshole...
Tags: Jerk, Bob Sutton, Recruitment & Selection, Human Resources, Workforce Management, Jessica Stillman
Blog posts 2008-07-28
Productivity and the Three-Martini Lunch
Watch the AMC series "Mad Men," and you'd think that workplace boozing was key to productivity. Well, the three-martini lunch may be a thing of the past, but boozing and work still go hand-in-hand in many office cultures. From the company holiday party, to the monthly beer-bash,...
Tags: Workplace, Beverage, Alcohol, Marin Institute, Recruitment & Selection, Food & Beverage, Human Resources, Workforce Management, Manufacturing, Michael Mattis
Blog posts 2008-07-25
Scientists Urge Execs to Be Choosy about Choices
The Find: The ability to make good decisions is key to management and rests on a brain function called "executive function," but psychologists warn that this decision making function is far more easily depleted than once thought. The Source: A fascinating article in Scientific American....
Tags: Workforce Management, Human Resources, Management, Recruitment & Selection, Tools & Techniques, Executive Function, Cookie, Decision, Decision-making, Job, Jessica Stillman
Blog posts 2008-07-25
LinkedIn: The Business Antidote to Facebook?
Expanding on yesterday's blog on the diminishing ROI for business users of Facebook, Harvard Business Online blogger John Sviokla  checks in with a positive look at its main competitor for business users, LinkedIn. His take: LinkedIn delivers tremendous reach to business professionals for a relatively small investment....
Tags: Sean Silverthorne, Human Resources, Internet, Finance, Facebook, LinkedIn, John Sviokla, Roi/Tco, Blogging, Strategic Planning, Recruitment & Selection, Workforce Management, Management, Managerial Accounting, Strategy
Blog posts 2008-07-25
Video: Make Telecommuting Work
In this new BNET Video, Sun Microsystem's "chief green evangelist," Dave Douglas, talks about how Sun made telecommuting work, helping the company increase productivity and its employees save time, money and fuel. More BNET Videos » by Michael Mattis
Tags: Michael Mattis, Marketing, Workforce Management, Corporate Communications, Human Resources, Video, Telecommuting, Sun Microsystems Inc.
Blog posts 2008-07-24
When Worlds Collide: Facebook's Diminishing ROI for Business Users
Do you find Facebook a helpful tool for maintaining and growing business contacts, or are you contemplating what Harvard Online editor Paul Michelman is about to do: "Defriend" all his business contacts. As a business tool, says Michelman, Facebook is not working, and it's...
Tags: Marketing, Online Communications, Managerial Accounting, Finance, Workforce Management, Social Networking, Productivity, Roi/Tco, Business Contact, ROI, Facebook, Sean Silverthorne, Human Resources, Advertising & Promotion
Blog posts 2008-07-24
The Building Blocks of Quotable Quotes
If you want to make sure the information you are trying to get across is picked up, you need to make sure it is interesting. Too often, business information is full of fluff words and jargon that makes it impossible for other people to care. But what...
Tags: Workforce Management, Jon Greer, Human Resources, Recruitment & Selection, Product
Blog posts 2008-07-24
Should We Embrace a Four-Day Workweek?
As the price of fuel continues to skyrocket, there's a workplace trend afoot to shortening workweeks to save energy. In Utah, administrative offices will be closed on Fridays while hours will be extended Monday through Thursday.  Birmingham, Ala. implemented a truncated schedule for city employees on July 1, and officials...
Tags: Workplace, Robert LaJeunesse, Recruitment & Selection, Workforce Management, Human Resources, CC Holland
Blog posts 2008-07-23
How Panel Interviews Can Make Hiring Easier
Are you hiring? If you are, chances are you've been spending a good chunk of your time sitting in one-on-one interviews with a multitude of candidates, many or most who won't make it past this initial grilling. But there's a way you can increase your interview efficiency and improve your...
Tags: Hiring, Candidate, Panel Interview, Recruitment & Selection, Human Resources, Workforce Management, CC Holland
Blog posts 2008-07-22
Push Towards Non-U.S. Directors and Execs Continues
The reach for non-U.S. director and executive talent continues. More companies based in the U.S or elsewhere are diversifying their C-suites and boardrooms with non-Americans and are looking increasingly to India and China for fresh blood. That's the trend noted by BusinessWeek and America.gov. ...
Tags: China, India, Director, India-born Indra Nooryi, Workforce Management, Sales Strategy, Training And Certification, Human Resources, Sales, Peter Galuszka
Blog posts 2008-07-22
U.S. Outsourcing Brains, Insourcing Management
Seems like it's Cosmopolitan Day here at BNET. Over at the Corner Office, Peter Galuszka notes that U.S. companies are, in increasing numbers, tapping executives and board members from abroad, notably China and India (Or, as the kids are calling it, Chindia.) Meanwhile, BNET1's...
Tags: Canada, Board, Workforce Management, Michael Mattis, Human Resources, Corporate Law, Business Operations, Recruitment & Selection, Government, Corporate Governance
Blog posts 2008-07-22
Is My Job 'Offshorable'? You Might be Surprised
In a much debated research paper last year, Princeton economist Alan S. Blinder concluded that up to 38 million jobs, or 29 percent, of US jobs are potentially offshorable within the next couple of decades -- that is, capable of being outsourced to workers in other countries. ...
Tags: Outsourcing & Subcontracting, Sean Silverthorne, Business Operations, Workforce Management, It Operations, Human Resources, Outsourcing, Offshoring, Blinder, Recruitment & Selection, Worker, Job
Blog posts 2008-07-22
Choosing Strategies for Change
Faced with stiffer competition and dizzying technological advances, companies often must change course to stay competitive. But most change initiatives backfire. That's because many managers take a one-size-fits-all approach to change. They assume they can combat resistance, a notorious obstacle, by involving...
Tags: Change Management, John P. Kotter, In Brief, Workforce Management, Harvard Business Review, Tools & Techniques, Human Resources, Management, Leadership, Performance Management, Strategy, Change, Leonard A. Schlesinger
Articles 2008-07-18
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