Zappos Tells New Employees: Please Go AwayCaution on treating testing as the answerWhile testing is a highly valid way of predicting performance on the job, there are two things of concern in this post. First, there is no such thing as a behavioural "trait". A trait is an enduring hereditary...
Byline: Michael Bush Crain News Service Conversing with consumers and finding out what they think about their brand choices has become a whole lot easier for marketers because of the Internet. And whether it's an actual customer-service...
Zappos's three-week training course for call-center reps starts with telling employees to forget everything they've learned. That's partly because Zappos, a six-year-old online shoe retailer with $184 million in 2004 gross sales, isn't like many other companies. The training course's required reading? A 156-page handbook on Zappos culture, written entirely...
Zappos's three-week training course for call-center reps starts with telling employees to forget everything they've learned. That's partly because Zappos, a six-year-old online shoe retailer with $184 million in 2004 gross sales, isn't like many other companies. The training course's required reading? A 156-page handbook on Zappos culture, written entirely...
Zappos.com makes it faster and easier for shoppers to find exactlythe shoes they want from the world's "largest online shoe store." "Our site has a new search engine that lets shoppers select shoes bystyle, brand, color, size, width, and price. Shoppers can mix andmatch among the six categories to...
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