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		<title><![CDATA[Make Your Customer Interactions More Efficient]]></title>
		<link><![CDATA[http://jobfunctions.bnet.com/abstract.aspx?docid=254800]]></link>
		<description><![CDATA[Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs, changing customer expectations and pressured by competition, small and mid-size companies are investing in key customer service building blocks...]]></description>
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		<pubDate>Fri, 04 Mar 2005 00:00:00 -0800</pubDate>
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